Customer Relationship Management Quizlet - Web terms in this set (42) customer relationship management: Web study with quizlet and memorize flashcards containing terms like which of the following statements is true of customer. Web 1 define customer relationship management (crm). 2 describe the impact of crm on customer loyalty and retention.
2 describe the impact of crm on customer loyalty and retention. Web terms in this set (42) customer relationship management: Web study with quizlet and memorize flashcards containing terms like which of the following statements is true of customer. Web 1 define customer relationship management (crm).